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Why People Still Use Deskphones
With this current work from home / work remote period we are now in, many of us are using softphones or headsets to do our daily calls. At Sangoma, we’re still selling deskphones, and in fact, we’ve...
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What Makes a Good Channel Partner Program?
I’ve been meaning to write this blog for a long time. When Sangoma merged with Digium a couple of years ago, there was a lot of integration we had to do. And one of them was with the channel partner...
View ArticleOffering Unified Communications as an ILEC, CLEC, or Coop Telecom
Way back in March, I wrote a blog about the need for telecom coops, ILECs (Independent Local Exchange Carriers) or small CLECs (Competitive Local Exchange Carriers) to potentially update their network...
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A Random Discussion with Five “30 and Unders” about Using the Phone While...
When I went on vacation this summer, I found myself with five 30 and under year olds for a week (The Group of Five), all who are still working, and all who are now working from home. They worked for...
View ArticleHow Do You Know if it is Time to Upgrade your Phone System?
You think you might need a new phone system, but you are not sure. See if any of these 7 signs resonate with you… and if they do, it’s probably time for a new one… The most obvious one, of course, is...
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Are Softphones or Deskphones Better?
On September 1, I wrote a blog titled “Why People Still Use Deskphones”. And I got a few questions mainly along the lines of: “Are Softphones or Desktphones Better?” Well, like I said in the blog,...
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AstriCon 2020 is Next Week!
Just a reminder that next week on October 21 and 22, is AstriCon Plan (9), the virtual AstriCon. To register, please go here. We have purposely set up the event with set schedules of talks, so you can...
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What Will the Future Contact Center Agent Look Like?
I was recently asked the question in the title of this blog when I was briefing an analyst about Sangoma. Without really thinking about what timeframe or anything like that, I blurted out “Probably a...
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What Will It Be When We Go Back to the Office?
Last week was AstriCon Plan 9 (Virtual AstriCon), and while it was the best virtual event I’ve been part of (seriously!), yet another virtual event makes it seem as if we’ll be working from home...
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Sangoma’s TADSummit America Keynote is Tomorrow
TADSummit EMEA / Americas, an online event, started yesterday and continues this week. The Sangoma keynote will be tomorrow. It’s purposely short and to the point, so if you have about 12 minutes, take...
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